Browse the Questions We Hear Most
Most questions we receive fall into a handful of categories: opening an account, verifying your wallet, moving money in or out, and staying connected across devices. This page covers all of them in plain language. When you send a deposit through bKash, Nagad or Rocket, the transfer goes to the account number shown in your cashier screen — confirm with your mobile
PIN and the amount reflects on your account balance once the wallet confirms. For withdrawals, we verify the wallet number matches the one on your account before processing, so make sure your details are consistent from day one. If you switch phones or browsers, your session stays tied to your account credentials, not your device, so logging back in on any browser
picks up where you left off. Anything not covered here goes straight to our support team via the channels listed on this page.
- bKash deposits
- Nagad transfers
- Rocket payments
- Account wallet